1. Our Mission
Viantrix enables organizations to speak at scale — connecting AI systems to people over real telephony with reliability, security, and trust.
2. Our Story
We founded Viantrix to bridge AI + telephony, after watching chat-first assistants struggle in real-world voice workflows. Our platform is built on three beliefs: human-grade voice matters, compliance is non-negotiable, and integration beats replacement.
Early pilots in healthcare verifications, dealer networks, and service workflows shaped our roadmap across voice infrastructure, the AI runtime, and enterprise operations.
“Voice isn’t a feature — it’s the front door to trust.”
3. Fast Facts (At a Glance)
| Metric | 2025 YTD | Notes |
|---|---|---|
| Calls handled (sample) | 2.4M+ | Mix of inbound/outbound across pilots and early production |
| Languages supported | 11+ | Hindi, English, Bengali, Marathi, Tamil, Telugu, Kannada, Malayalam, Gujarati, Punjabi, Odia |
| Average answer rate uplift | +18–32% | With branded caller ID & optimized retry policies (sample range) |
| Target platform uptime | 99.95% | See Status page for live info |
| Active pilots | 17 | Healthcare, automotive, BFSI, education |
| Countries with traffic | 5 | India, UAE, US, UK, Singapore (routing dependent) |
| Figures above are realistic placeholders for layout — replace with verified metrics before publication. | ||
4. What We Do
Carrier-grade telephony, SIP/RTP, WebRTC bridges, latency-tuned media, call recording, DTMF capture.
LLM agent orchestration, interrupt/barge-in, memory, tools, guardrails, prompt safety.
RBAC/SSO/MFA, audit trails, retention controls, regional routing, observability, SLAs.
5. Leadership Team
Ex-agency performance leader; enterprise growth & partnerships. New Delhi, India
Real-time systems, ASR/TTS/LLM integration, infra reliability. Bengaluru, India
6. Advisors & Investors
- Dr. A. Mehra — Healthcare Ops, Ex-Hospital Network COO
- R. Iyer — Telecom & Carrier Strategy, Ex-Tier-1 Telco
Seed-stage angels and operator-LPs (replace with actual logos). Add a simple logo strip here when ready.
7. Where We Operate
Note: telephony routing may traverse regions per carrier interconnects.
8. Milestones Timeline
9. Culture & Values
- Trust by default: Secure choices, clear controls, honest SLAs.
- Reliability over novelty: Production beats prototypes.
- Respect for context: Local languages, local compliance.
- Measure outcomes: Lift, CSAT, resolution — not vanity.
10. Diversity, Equity & Inclusion
We are committed to inclusive hiring across regions and languages, and to building accessible voice experiences for all end-users.
11. Security & Compliance Snapshot
See Security, Privacy, and Compliance for full details.
| Area | Default | Notes |
|---|---|---|
| Encryption | TLS 1.2+ / AES-256 | TLS 1.3 preferred; KMS-managed keys |
| IAM | SSO/SAML/OIDC | RBAC, MFA for privileged roles |
| DR targets | RPO ≤ 15m / RTO ≤ 4h | Varies by region/tier |
| Attestations | SOC 2 / ISO 27001* | *See roadmap/status |
12. Careers
Join us to build the voice layer for AI.
- Flexible location in India
- Learning & Development budget
- Comprehensive health coverage
13. Press & Media
14. Contact
Viantrix Technologies Pvt. Ltd.
DLF Cyber City, Gurugram, Haryana, India
Change Log
- Initial publication of About Us (v1.0).
Some figures on this page are sample placeholders for design and layout. Replace with current verified metrics and attestations before publication.